FAQs – Menchies.ca

FAQs – Menchies.ca

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Nutrition +

Where can I find your Nutritional information?
You can find nutritional information here for our frozen yogurt flavors. Click on the flavor to get a brief summary.

I am a vegetarian/vegan can I eat at your stores?
All our sorbet options are dairy-free, meaning they contain no milk or milk derived ingredients, therefore they are recommended for both vegans and vegetarians. Please call your local Menchie’s store to find out what vegan froyo flavors they are mixing.

Do you have dairy free options?
All of our sorbet options are dairy-free. Please call your local Menchie’s store to find out what vegan froyo flavors they are mixing.

What sweeteners are used in your "no-sugar added" flavors?
Several of the no sugar added flavors contain one or more of the following sweeteners: aspartame, sorbitol, acesulfame potassium, and/or sucralose.

Do your products contain eggs?
Some of our frozen yogurt products contain eggs. Please note that our frozen yogurt is made in a factory that processes eggs, and therefore it is possible that our products contain trace amounts of eggs. To find out if a specific flavor contains eggs, please visit our nutritional page here.

Do your products contain gluten?
Some of our frozen yogurt products contain gluten. Please note that our frozen yogurt is made in a factory that processes gluten, and therefore it is possible that our products contain trace amounts of gluten. To find out if a specific flavor contains gluten, please visit our nutritional page here.

Do your products contain soy?
Some of our frozen yogurt products contain soy. Please note that our frozen yogurt is made in a factory that processes soy, and therefore it is possible that our products contain trace amounts of soy. To find out if a specific flavor contains soy, please visit our nutritional page here.

Do your products contain nuts?
Some of our frozen yogurt products contain both peanuts and tree nuts. Please note that our frozen yogurt is made in a factory that processes nuts, and therefore it is possible that our products contain trace amounts of nuts. To find out if a specific flavor contains nuts, please visit our nutritional page here.

Do your products contain corn?
There is at least one corn product present in most of our flavors, as our primary sweetener is corn syrup. Additionally, our stabilizing system contains dextrose and maltodextrin, which are derived from corn starch.

Is your yogurt kosher?
Menchie's frozen yogurt flavors are certified kosher.

What is a serving size of your product?
The serving size for our frozen yogurt is 100 grams .

mySmileage +

What is mySmileage?
mySmileage is Menchie's rewards program. With the mySmileage program, you will earn one smile for every dollar you spend at Menchie's. Every time a registered guest reaches 50 smiles, they will receive $5 in Menchie's Money to use toward a future purchase. For more information on our mySmileage program, please click here.

Why should I join the mySmileage program
When you register for the mySmileage program, you will receive 25 bonus smiles (just for registering), 10 extra smiles when you visit within 7 days of registering, free $5 frozen yogurt every time you reach 50 smiles, and free $5 frozen yogurt on your birthday!

How do I register?
Starting on October 1, 2021, mySmileage members can accrue smiles, but they must be registered online to redeem rewards. To register, visit us here.

Do I need to be registered to redeem rewards?
Starting October 1, 2021, mySmileage members can accrue smiles but they must be registered online to redeem rewards. To register, visit us here.

How do I update my mySmileage profile?
To update your mySmileage profile, please log in to your account here. To update your card or phone number or merge multiple accounts, please fill out the form on the bottom of this page, and a member of our guest care team will be in touch to assist you.

How do I unsubscribe from Menchie's emails?
You may unsubscribe by clicking "unsubscribe" at the bottom of your mySmileage emails.

My smiles were not added to my account. What can I do?
Please fill out the form on the bottom of this page, and a member of our guest care team will be in touch to assist you.

Do I earn smiles on gift cards?
Per our program rules, we are not able to provide smiles when you buy a gift card; however, we are happy to provide you with smiles when the gift card is redeemed at the store.

What is the birthday reward?
The birthday reward gives registered guests a yearly $5 coupon to use 1 week before to 1 week after their birthday. The coupon can only be used on a singular transaction and is automatically attached to your mySmileage account. To check if you have a birthday reward, please visit here.

I have multiple accounts. How do I merge them?
Please fill out the form on the bottom of this page, and a member of our guest care team will be in touch to assist you. We ask that you provide us with the accounts you would like to merge in your request.

How do I check my mySmileage balance?
You may click here to check your balance.

Cakes +

What is in a Menchie’s Frozen Yogurt Cake?
We have standard cakes or custom cakes. For a custom cake it’s up to you! Start with a base of oreo or graham crumb, then add layers of your favorite Menchie’s frozen yogurt flavors and toppings! Then, we decorate it with icing and more toppings, and can finish it with an image or message of your choice.

How many guests does one frozen yogurt cake serve?
Our frozen yogurt cakes serve 8-11 people.

Can you decorate my frozen yogurt cake with a photo of my choice?
Absolutely, everyone loves seeing their favorite photo on our frozen yogurt cakes! Please visit or call your local store directly. You can find your local store information here.

Do you have Signature Frozen Yogurt Cakes?
Yes, we do! We have created the following three Signature Frozen Yogurt Cakes: Cookies N Cream Delight, OREO, Chocolate Vanilla Brownie Sensation and Cake Batter Sprinkle Cake.

Where are Menchie’s Frozen Yogurt Cakes made?
We create all of our frozen yogurt cakes by hand at each of our Menchie’s locations, with your favorite frozen yogurt flavors and toppings (subject to availability).

How long will a Menchie’s Frozen Yogurt Cake last in my freezer?
A Menchie’s Frozen Yogurt Cake will last up to 30 days from the day it was made.

Does Menchie’s make frozen yogurt cakes for celebrations other than birthday parties?
Yes! Menchie’s Frozen Yogurt Cakes are a great addition to any celebration, including anniversaries, bridal/ baby showers, graduation parties, Mother’s Day, Father’s Day, holidays, and more! Our frozen yogurt cakes bring BIG smiles to all parties!

Are your frozen yogurt cakes Kosher?
Yes - frozen yogurt, cake bases, icing, and image toppers are all Kosher. Most of our toppings are Kosher as well.

Where can I find the nutritional information for Menchie’s flavors and toppings?
Nutritional information are available upon request at each Menchie’s location.

I have a specific allergy and need some guidance as to what Menchie’s products I am able to consume. Where can I find this information?
We do our best to ensure that cross-contamination does not occur in-store, however products may have come into contact with allergens during manufacturing. Always consult with a medical professional if you have allergies. To find out if a specific flavor contains an allergen, please visit our flavor page for full nutritional information.

How can I order a Menchie’s Frozen Yogurt Cake?
You can order a Menchie’s Frozen Yogurt Cake by visiting your local Menchie’s store. Find your local Menchie’s location here.

When will my Menchie’s Frozen Yogurt Cake be ready for pick up?
Menchie’s requires that you place orders at least 48 hours in advance. Please note your local store pick-up times when you order. If you need your Menchie’s Frozen Yogurt Cake sooner, call or visit your local Menchie’s and choose from a variety of Menchie’s Frozen Yogurt Cakes available for immediate pick-up.

What if I need to change my pick-up date or time?
To change your pick-up date/time, please visit or call the store directly. You can find your local store information here.

I cannot find exactly what I am looking for, how can I order a custom product?
If you don't see exactly what you want on your store's online menu, you can visit or call your local store directly. You can find your local store information here.

Gift Cards +

Where can I purchase a gift card?
Gift cards are a great way to share Menchie's with your friends and family! To purchase a gift card, please visit your local Menchie's. You can find your local store information here.

How can I check my gift card balance?
You may check the balance on a Menchie's gift card by calling 866-997-9637 or by going here.

I bought a gift card in the Canada but I am traveling outside of Canada can I use it?
Gift cards can be only redeemed in the country where they are purchased.

Birthday Parties +

How do I host a birthday party at Menchies?
Ready to party like a Yummstar? Please contact your local Menchie's to book your next party! Store phone numbers can be found here.

What birthday party options are available?
Parties at Menchie's are a great way to celebrate! As birthday party packages vary by location, we invite you to contact your local Menchie's to see what party options are available. Store phone numbers can be found here

Fundraising +

How do I host a fundraiser?
Menchie's loves giving back! Please click here to find a store near your and fill out a request. Thank you for thinking of us!

I submitted a fundraising request online, when will I hear back?
As participating is determined by the store owner, he or she will contact you directly should they wish to move forward with your request. Please feel free to follow up on your application by reaching out to the store directly. Store phone numbers can be found here.

What types of fundraisers do you participate in?
Menchie's is pleased to participate in all kinds of fundraisers that benefit schools, organizations, and non-profits groups. We would love to look into partnering with you. Please click here to find a store near your and fill out a request!

Catering +

Do you cater?
Thank you for thinking of Menchie's for your event! As catering availability varies by location, we invite you to contact the store directly for more information. Store phone numbers can be found here.

Sponsorships/Donations +

Will Menchie's sponsor my organization?
We would love to look into the possibility of partnering with you! Please click here to find a store near your and fill out a request. Thank you for thinking of us!

Will Menchie's donate yogurt or items for my event?
We invite you to contact the store closest to your location to see if they would be interested in donating product to your upcoming event. Store phone numbers can be found here.

Employment +

Where do I apply for a position at a Menchie’s?
We are very excited to hear that you are interested in working at Menchie's! You may begin the employment process for any location by filling out an application here.

I submitted an online application, when will I hear back?
As the interview and hiring process is determined by the store owner, he or she will contact you directly should they wish to move forward with your application. Please feel free to follow up on your application by reaching out to the store. Store phone numbers can be found here.

What is the minimum age requirement for employment?
As age requirements to work at Menchie's vary from location to location and province to province, kindly contact the store directly for more information regarding their minimum age requirements. Store phone numbers can be found here.

How do I apply for a position at Menchie's Canadian Headquarters?
We're happy to hear that you are interested in joining the Menchie's Canadian Headquarters family! Kindly note, Menchie's Canadian Headquarters is located in Toronto, Ontario and does require being located there. Please visit here for a list of available opportunities and to apply.

Franchising Opportunities +

I am interested in owning a Menchie's, how can I do this?
We are excited to hear you would like to own your very own Menchie's! To initiate the process, we ask that you fill out our Franchise Information Form.

Advertising +

Who do I contact for advertising opportunities?
As each location is privately owned, local advertising opportunities are determined by the store owner of each location. We invite you to contact the owner in your area regarding advertising opportunities. Store phone numbers can be found here.

Do you offer coupons?
As each location is privately owned, coupons and offers may vary. We invite you to contact your local store to inquire about their current offers. Store phone numbers can be found here.

Company Information +

What is the Menchie's Headquarters address and phone number?
We love to hear from our guests! You can write to us at 259 Yorkland Road, 3rd Floor Toronto, Ontario M2J 5B2 or phone 416-645-5110.

I am a student and writing a report on Menchie's, where can I find information?
We appreciate you considering Menchie's as part of your research! We invite you to visit our about us page, which provides up-to-date information regarding our product and mission.

Is Menchie's stock publicly traded?
At this time, we are a privately owned company and we do not offer stock options.

Who founded Menchie's? When and where did the first store open?
Menchie's opened its first store in Valley Village, a suburban community of Los Angeles, California, on May 15, 2007, by husband and wife team Adam and Danna Caldwell. The Menchie's concept emerged from a story of two lovebirds and their common love of frozen yogurt, when Adam took Danna to a frozen yogurt store on their first date; that was when Danna's sweet tooth took over, and the world of frozen yogurt was never the same again.

Environmentally Friendly +

What recycling options does Menchie's have for spoons and cups?
Menchie's is currently developing nationwide recycling options for our locations, and some of our locations have already begun to offer recycling in-store.

Additionally, our Menchie's branded spoons are made from polypropylene and are free of BPA, PVC and phthalates. They are not biodegradable, however they are recyclable in most facilities. Additionally, they can be taken home and are dishwasher safe if washed on the top rack.

 

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Canadian Head Office Opportunities
3310 Langstaff Rd
Concord, Ontario L4K 4Z8
info@menchies.ca